O'Steen Volkswagen Awarded Elite 2012 Customer First Club Award

While it's easy and common for dealerships and businesses to toot their own horn these days, it's rare and more genuine when a dealership receives the recognition and praised validated by its customers.

O'Steen Volkswagen has joined the ranks for Volkswagen dealers excelling in all customer service standards, noted as an industry leader in customer satisfaction. This coveted recognition has been awarded to only 24 Volkswagen dealers out of 617 in the country.

Members of the elite Customer First Club are selected by Volkswagen customers through a Customer Experience Survey. According to the feedback from customers, the 24 dealers excelled in all aspects of the customer experience, including new car, pre-owned and service.

"It is such an honor to receive the 2012 Customer First Club Award", states Mr. Tom O'Steen, co-owner. "Our customer's voices determine the winners of this award and we are honored that our customers appreciate the high level of service we provide at O'Steen Volkswagen. We applaud our employees for being dedicated to delivering industry-leading customer service and recognize that this award means 100% dedication by all members of our team."

To honor the employees and their families of O'Steen Volkswagen for their hard work, an employee appreciation picnic was held on Sunday, May 5th at the Jacksonville Zoo and Gardens.

The O'Steen family has been a part of the Jacksonville community for three generations and in the automotive business since 1969. O'Steen Volkswagen is located on 11401 Phillips Highway, Jacksonville Florida and provides sales and service on New and Pre-Owned Volkswagen models, as well as all types of makes and models. Leasing, online inventory, financing, parts and accessories are also available.