In addition Garrett, the mechanic working on my car, really took the time to ensure that I was satisfied with the work, even taking a couple test drives with us to make sure my issues were resolved.
Once again, thank you so much for making what is normally a dreaded
chore into something quick and painless!
Sincerely,
S. B.
Dear Mr. Scheffer:
I wanted to pass along my sincere thanks for the service I receives from your dealership on Monday January 28th. While my Jetta was not actually serviced there (it was accidentally towed to the Volvo dealership), representative Flip was very professional and located my car right away. He also called down to Volvo to ensure they were ready for me, and he gave me great directions.
I don’t live in the Jacksonville area, but be assured I will recommend your name to anyone in that area who is looking for service or to purchase a new car. I will also keep you all in mind next time my Jetta does need service and I’m in the area.
Please find enclosed a copy of the letter I sent to Mr. Stefan Jacoby, the President and CEO of Volkswagen, regarding my overall experience with O’Steen Volkswagen and Volvo. You all should be proud of the great customer service you provide to us VW owners!
Kudos, and Happy New Year!
Very Sincerely,
Mr.. Clark
I found myself in a situation of a flat tire on the side of San Jose Blvd, unable to reach any of my friends that would come and help me out. I thought of callin O'Steen where I take my car to be serviced, thinking they would be able to give me the name of a company that I could call for roadside assistance but what happened was they sent Morris out to change my tire for me. He was there within 15 minutes. Talk about great customer service!
Thank you so much!
Patti O
Dear Mr O'Steen,
I just wanted to take the time to write a letter of appreciation to your dealership and to the following people for their tireless efforts in locating and corrrecting (hopefully) a problem that a I have had with my 2008 Beetle. I won't list the details of what has occured, as all of that should be in the files at your office.
Please commend the folks below for their patience in endeavoring to satisfy a customer:
Allen Kinley
Didier Scheffer
Scott Clemons
Bill Olive
Thank you and I hope to continue to do business with O' Steen in the future. I love my Volkswagen Beetle.
Sincerely,
Marsha E
Good Morning Bill,
I want to express a very warm "Thank You" to your staff, and to Patrick Mach in particular, for how well they handle the Volkswagen Group of America company lease vehicles. Our employees have been very pleased with the high level of service that they receive when they have vehicles delivered to your store. Word of mouth has spread through our facility that your dealership is the place to go to have a car delievered. Patrick is in communication with the employees from the minute the car or paperwork hits the dealership until it is turned over to the customer (our employee). We have employees drive all the way down from Hilliard and Callahan just to get their vehicles at your dealership. That speaks volumes to the attention and care that they receive from your team. I have worked with Volkswagen for the last seven years and have lived in four different states during that time and I must say that your team truly is "Best-In-Class" with our company lease program. Please thank your staff, from Patrick all the way to those who PDI the vehicles and handle the registration, for providing our team with outstanding customer service and support.
On behalf of the Volkswagen Group of America Jacksonville PDC, THANKS!!
Best Regards,
John K
Dear Allen and Mike:
I am writing to thank you both for the exceptional customer service that I received on my Volkswagen Beetle. As you recall, I was concerned that an engine light was on. I had taken it to a local repair shop here in Brunswick, but wasn't convinced he has my best interest at heart. After a couple of phone calls to your dealership, I scheduled an appointment to bring the car in.
When I arrived, you were very professional and explained exactly how the technicians would determine the problem and how much it would cost for repairs. I always felt very informed on what was going on. You also determined that my brakes and rotors were in need of repair as well.
Now my car runs great and I feel much safer with the new brakes. Thanks again for all your efforts. I look forward to scheduling all of my car's maintenance with your dealership.
Sincerely,
Lawaba W
To Whom It May Concern:
On October 4, 2008 I purchased a 2006 VW Passat from your dealership. I absolutely could not be happier with it. I wouldn't have even though to look at this car had it not been for your salesman Dennis Sandrik. He helped me find the perfect car! He was extremely helpful and a real pleasure to deal with. If I ever need to purchase another vehicle in the future, he will be the person I will go to.
Thank you and have a great day!
Sincerely,
Christine A
Dear Mr. O'Steen,
Thank you for having Mr. Dieter Shafer respond to my last letter to you. He handled the situation in an expedient and professional manner. I appreciate his thoroughness and am happy to report the problem is resolved.
Mr. Shafer is truly a great asset to your dealership.
Sincerely,
Marcy S
Please forward this to your staff, and give my personal thanks.
Sincerely,
Stephen L
Hello Bill,
I wanted to thank you for the excellent customer service your Dealership has provided my family. I have been getting my parents cars shipped to your Dealer for the last 10 years, and in every case your staff from sales to service has handled them with the highest professionalism and courtesy. Recently, I sent my sister over, and she purchased her first new car. Being 3,000 miles away, I wanted to personally thank you, your sales staff and service department, for their professionalism and courtesy.
Lars, thanks for your quick response. I have a 2000 Passat GL and really impressed with the vehicle. I have owned since new when I purchased in Hartford, Connecticut. I am with the Coast Guard in Kings Bay, Georgia and my wife and I became friendly with one of your service manager's Mike who is a fabulous spokesman for your orginization. Mike has worked on my vehicle several times for general maintenance and had his crew review the entire vehicle with a small list of things to be aware of and I have scheduled your group to work on them.Your service department is hands down thanks to guys like Mike S. and my wife and I are looking for a Jetta wagon for her commute. My Passat has over 140 K and with the maintenance I keep with your group I know it will last me well into the next 5 to 6 years.
Please stay in touch with us regarding the new wagons and we will work out a time of appointment. We will be at the dealership next month for some additional maintenance and oil change.
Thank you,
Steven S
Mr. O'Steen,
I wanted to write to describe my recent experience in your service department in particular with Mr. Scheffer. My wife's Passat wagon needed the front turn signal light housing replaced. The part was ordered and I arrived at your dealership to have it installed on Saturday afternoon. Upon arriving I was greeted by one of your staff and he inquired as to how he could assist. At that point, Mr. Scheffer began to enter the service desk but stopped and went away. He returned with the light housing and installed it. After he finished, he noticed that the interior of my wife's car needed cleaning . He took the car to the back of the dealership to vacuum the car without my asking. By the time my bill was prepared, he had returned. The entire experience at your dealership probably took less than 10 minutes. In an age that seems to no longer value customer service, you need to know you have individuals who are still dedicated to treating your customers so good. I will certainly continue to bring my vehicles to you and will relate my experiences to anyone...
Sincerely,
Jeff T
Dear Mr.. Scheffer:
I wanted to pass along my sincere thanks for the service I receives from your dealership on Monday January 28th. While my Jetta was not actually serviced there (it was accidentally towed to the Volvo dealership), representative Flip was very professional and located my car right away. He also called down to Volvo to ensure they were ready for me, and he gave me great directions.
I don’t live in the Jacksonville area, but be assured I will recommend your name to anyone in that area who is looking for service or to purchase a new car. I will also keep you all in mind next time my Jetta does need service and I’m in the area.
Please find enclosed a copy of the letter I sent to Mr. Stefan Jacoby, the President and CEO of Volkswagen, regarding my overall experience with O’Steen Volkswagen and Volvo. You all should be proud of the great customer service you provide to us VW owners!
Kudos, and Happy New Year!
Very Sincerely,
Mr.. Clark
I picked up my Beetle that You guys had in your service dept. to program a replacement key. When I first got there, I noticed You washed it for me, that was the first blessing, then when I got in and started it to leave, I discovered that your technician had turned off the two "idiot" lights that have been bugging me for several months (air-bag & check engine ).
Thank You, for the extra effort.
