"When the time came for me to trade my 2007 Jetta, there was no question that I would return to O'Steen. I have been an O'Steen VW customer for almost 10 years and have always received outstanding service. Harry Nesbitt was incredibly helpful, patient and flexible as he walked me through the process and answered my questions. He bent over backwards to accommodate my schedule and made sure I had everything I needed. I continue to be thrilled with O'Steen and look forward to driving VW's for many years to come." – Anna from Jacksonville 

"This truly was a great experience. It was quick and simple. Richard Hoch did a super job. He listened to my needs and requirements and did a great job of meeting and exceeding them. Richard also helped me to make the right choice and upgrade the type of vehicle without any pressure or force. Although there was some price negotiating, we did not go through the usual nonsense of going back and forth and holding back. Tom also helped out and did a great job of following up and keeping me in the loop" – David from Jacksonville 

"Exceptional attention from ordering to delivery. Your salesman delivered car to a hotel where my family and staying for XMAS shopping - the car was a present for my daughter and your salesman and staff pulled off a surprise delivery that worked to perfection - GREAT! GREAT! GREAT! Thanks to Brian and David at O'Steen in Jacksonville for a once in a lifetime experience!"       – John from Savannah

My buying experience was exceptional in all respects. This is a dealership that really focuses on customer service.       – Jane from Jacksonville

Fabulous experience. Cannot praise enough our salesperson (Harry Nesbitt) who is knowledgeable, honest, responsive, and personable. York was excellent - both knowledgeable and thorough with the financing details. Truly a wonderful experience. I have purchased personally 3 cars from O'Steen and would not hesitate to purchase another car in the future. I am really impressed!       – Grace from Jacksonville

Everyone, receptionist included, was very friendly. I came in the first time to test drive, didn't feel pressured at all.

After test driving other vehicles, I came back for one last comparison of the Golf. I thought it was the best car I had driven, but wanted to be sure... filling out this survey proves it was :)      –  Samuel from Jacksonville

You have an excellent staff on Phillips Highway. Brian Blanchard is truly an exception salesperson. He keeps the process light hearted, yet always ontrack for the next part of the transaction. Everyone was extremely nice and accommodating to us. It was a real pleasure to make this lease happen.      – Gerald from Jacksonville

I tried 4 Dealers and O’steen was a winner by a large margin. David Schomp excels in quickly developing a winning interpersonal relationship. Thanks again David, will be back !!!!!!! - Orla from Jacksonville

I live in Savannah GA and first went to the dealership here for the 2012 Jetta Sportwagon TDI. When I told them exactly what I was looking for they said they couldn’t find it. I then called O'Steen in Jacksonville and they found exactly what I wanted in 24 hours. VERY PROFESSIONAL. Brian who was the salesman was EXTREMELY knowledgeable about the car. Great experience and would drive a 4 hour round trip again tomorrow for a car if it was to do business with O'Steen. THANKS – Zachary from Savannah

We were so impressed by the entire Osteen operation that our next new car will be a Volkswagen from the same dealership and hopefully the same salesman. – Louis from Jacksonville

The salesman (Chip) was extremely helpful in all aspects of my purchase. He was able to answer all my questions, which were many, and also was able to obtain the specific car that I requested. His attitude was outstanding. Also, the financial person and his assistant were extremely helpful and went out of their way to answer all my questions. I purchased the cleaning package and an extended warranty a few days after taking delivery. I look forward to an outstanding relationship with your company. – Robert from Jacksonville, FL

I truly enjoyed buying this car. I don't really like it when I find the car I want to buy at the first place I go to but that is what happened. Working with Ed was great and I look forward to doing business with him in the future. – Brian from Jacksonville, FL

Best experience I have ever had, purchasing a new car. – Bartley from Jacksonville, FL

Our salesman, Thomas Little, was outstanding. He was very knowledgeable about the vehicle and instructed us as to how to operate all of the different options. We can truly state that we have never had a more professional salesperson in our 50 years of car buying. Not only would we return to O'Steen Volkswagen but we would also return to Thomas. You are fortunate to have him! – Frances from Jacksonville

Mr. Little was outstanding and never pushy, but always up front and realistic. Not only would we HIGHLY recommend OSteen, but make sure our family and friends work with Thomas in the future. We are very very happy with our experience. It was more like working with a high end dealership than what we experienced at Nissan and Toyota. Made all the difference in what we bought and how we feel about the car now. – Lance in Jacksonville

I am truly satisfied both with my car and with my buying experience. Harry made it very easy to decide on a car that was right for me without the pressure I have experienced in other dealerships. I am very happy with my car, and I definitely feel like I got a deal compared to other cars in the market that were not even close in quality to my Jetta. An overall great experience. – Paul from Jacksonville

Really made leasing a new car a fun experience. Was my second transaction with the dealership and salesman. Vastly better than some of my experiences with other dealers in the past. Oh, it's a great car too. – Richard from Jacksonville

Please commend Tom Little and the finance department for a job well done! Tom's concern for our complete satisfaction, from the minute we walked on the lot until the final signature was conducted in an extremely professional manner. O'Steen's image as a family oriented dealership was truly evident in all departments and made our granddaughter's "first car" experience most delightful. Thanks for being professionals in a business that seems at times to have forgotten who the customer is. – Stephen from Jacksonville

From the sales people to the service department, Osteen VW was the first time I truly liked purchasing a car. There were no scams or hidden fees and agenda. I made the purchase for the first time on my own without having to drag my husband in to negotiate on my behalf. When I got home and told him of my deal, he hi fived me and said Great Job Honey. Thank you Chip and all the other service and sales people. This was the first time I ever left a dealership without having a massive headache. – Jill from Jacksonville, FL

They did more for me deal-wise and service-wise than ANY other VW dealership. I had contacted 5 other dealerships in FL and were not satisfied at all! Response time, customer service, and the deal itself were absolutely horrific! I would never recommend most of the VW dealerships in FL, however Osteen VW was awesome and I will be doing business with them in the future! – Gary, who drove 4 and ½ hours from Jupiter, FL

I came in looking at the Toureg and Tiguan, not knowing which one would suit my needs the best. After speaking with Chip and Dan we determined that the Tiguan was perfect. I appreciated that there was not high pressure sales and the sales manager did everything he could to get the price just where I needed it. I would definitely recommend O'Steen and my husband will be purchasing his next vehicle from O'Steen as well :) the financing paperwork was also very speedy and we certainly appreciated that. Thank you. – William from Jacksonville

Brian was very knowledgeable and helpful. Returned calls in a expeditious manner. Very enjoyable experience. Great job Brian. – Michael from Jacksonville

If not the best car buying experience it was in the top two. My wife and I will come back to O'Steen and our salesman David Schomp to buy again when we replace her vehicle. – Robert from Jacksonville

Dave and everyone at the dealership were great to us. They wowed us over enough 11 months ago and that is why we came back for a second car so quickly! Thanks guys :) – Jamie from Jacksonville

This was a great experience for me in the purchase of our family’s new CC. We traded in our old VW and Osteen, and everyone in the process exceeded my family’s expectations. We will use Osteen for all our future service needs, and recommend them to friends and family. – Justin from Jacksonville

It was indeed a pleasure dealing with Chip on the purchase of my new vehicle. He was very knowledgeable and always responsive to my interests and needs. Zero pressure, never trying to sell me something I didn't need or want, but always responding thoroughly to my questions.

He got me the vehicle I wanted at a price I was comfortable with - a 4-door Golf TDI - and, best of all, I love it!!! – Ronald from Jacksonville

Mr. Nesbitt was extremely helpful and followed up on everything. The man responsible for the financial paperwork York was equally as helpful, honest, and cordial. I was very satisfied with the experience of the purchase and love my new car. – Tim from Jacksonville

Ed Sheets in sales was fantastic to work with and the German financial manager was very good as well. I enjoyed not being pressured with my decision making to purchase the 2012 EOS. – Colleen from Jacksonville

Another outstanding visit with David Schomp and Osteen Volkswagen. If we ever decide to buy another VW it will be at Osteen. – James E. from Savannah, GA

Entire sales team and management are extremely personable and made us feel like their only customer. – Sylvia L. from Jacksonville

I was truly amazed and satisfied with the service and attention I received. Other dealerships seemed more interested in selling me their vehicle, Mr. Blanchard at O'Steen was more interested in selling me MY vehicle. I really appreciated the experience. Much better than past experiences with other dealerships. – Curtis

“We're an Osteen and VW family from now on”

I'm so happy my director and other colleagues recommended Osteen after they heard I loved the Jetta….We're an Osteen and VW family from now on. I've always wanted a VW but have never ventured in to look, I always just thought they were out of my price range, the Jetta commercial got me in the door and the car sold itself as did the dealership. Easiest decision and process we ever made. I recently went out of town and I texted my husband " I miss my vdub, I have vehicle separation anxiety, lol" It's a great feeling to have!

“Great job, folks. You've made a Volkswagen believer of me”

VW dealerships and personnel have been branded over the years, deservedly or not, as being haughty, uncooperative, high-handed and hard to reason and deal with. When I inquired about a Jetta via the Internet, that perception melted away so quickly even my head spun - wow ... the speed and professionalism of your team was shocking superb, almost too good to be true. While Toyota, Ford and Nissan staffers were slow on the draw and ignored my simple but reasonable and, to me, crucial questions, your guys answered me fully and with, again, great speed. The entire deal was quickly negotiated via e-mail. I then drove to your dealership and picked up the car after meeting the sales folks and taking care of the paperwork. For the record, I have bought a dozen new cars of various brandings over the years from Mercury, Nissan and Saab to Mitsubishi, Buick, Pontiac, Acura and Cadillac and only one dealership has come close to you in terms of honest, speedy, cordial and happy negotiations and sale. I feel I can pick up the phone or drop by for help at any time as you have done an excellent job of bringing me into the fold. I am looking forward to building excellent relationships with your service department as well. I am assuming that the professionalism I experienced in the showroom and your sales offices follows through to your servicing department and personnel. Great job, folks. You've made a Volkswagen believer of me. And, yes, to dot the i's and cross the t's, the Jetta is a terrific car, and a joy to drive.

“Great great dealership!”

Great great dealership! I love the car and Osteen made the experience even better.

Mr. Kelly was more than knowledgeable and professional in his handling any and all of my questions. I must say, this is the MOST pleasurable experience I have ever had in purchasing a vehicle in the 30+ years of buying. Great job to all on staff. I will return!

Debra M

My experience with Brian was wonderful. In shopping around town I met lazy strange men with poor manners, Brian was a trully helpful well spoken Gentleman who I would feel comfortable sending anyone I know to for a car.

 

Carol Himes 

 

This was the first VW I have ever purchased and used O'Steen. WOW what a great expierence. I have told many folks about the car purchasing expierence. This was not like any other time I have purchased a car, I have purchased cars from a host of dealerships and this has been my best expierence ever... I will be back


 

This was the first VW I have ever purchased and used O'Steen. WOW what a great expierence. I have told many folks about the car purchasing expierence. This was not like any other time I have purchased a car, I have purchased cars from a host of dealerships and this has been my best expierence ever... I will be back

Natalie Dunlap

Mark Schwartz and Company

Mark said it was the most wonderful “car-buying” experience he has ever had. I will definitely refer you to anyone looking for a easy, smooth car deal.

Thank you for all your help.

Connie Hawkins