Volkswagen Roadside Assistance

VW Roadside Assistance

When your Volkswagen vehicle needs help, VW Roadside Assistance is there 24/7/365. No one ever plans on those minor problems that pop up along the road of life, but that's usually when you need help most. This page is designed to show you what all those wonderful VW Roadside Assistance features are all about. If you're looking to get the most out of any VW vehicle, you might also be interested in learning more about Volkswagen care maintenance plans. Scroll for more.

Meet Your VW Roadside Assistance Plan

First things first — if you need immediate assistance, make sure to have your VW Roadside Assistance phone number handy. That phone number is 1(800) 411-6688. When you're driving a VW vehicle, you're covered coast-to-coast, border to border. All hours of the day & night in rain, snow, or sun. Here are the highlights of your VW Roadside Assistance Coverage:

  • Fun Fact #1: New or Certified Pre-Owned, you've got complimentary VW Roadside assistance for 3yr/36k miles or an additional two years with certified vehicles. Make sure to ask your sales specialist about the in-service date and original expiry period.
  • Fun Fact #2: Complimentary towing to the nearest VW dealership. This holds for all engine types, including EVs.
  • Fun Fact #3: In the event of a collision, complimentary towing kicks in and will take you to the nearest VW Certified Collision Repair Facility.
  • Fun Fact #4: Need a jump, get a jump. If your battery goes flat for some reason, VW Roadside Assistance comes to you for a boost. If your vehicle doesn't start, you guessed it — complimentary towing to the nearest VW repair facility.
  • Fun Fact #5: We’ll swap on your spare tire. We'll get you rolling or tow you into the nearest VW service center if you get a flat.
  • Fun Fact #6: Lock-Out Service. If your keys are locked in your VW vehicle, we'll get you inside. Please note that you will be responsible for additional charges such as key reprogramming, cutting, and potential damage.
  • Fun Fact #7: VW Roadside Assistance will get you some gas or juice. If you run out of fuel along the way, we'll bring you enough to get to the nearest filling station (up to five times per year). If you have an out-of-charge event with your EV, then we'll get you to the nearest DC fast-charging station. Or, if a mechanical problem is suspected, we'll get you to the nearest VW e-mobility center.
  • Fun Fact #8: Trip interruption benefits. If you experience a breakdown on your vehicle due to a warrantable issue (and provided you're further than 100 miles from your home), we'll provide major benefits. We’ll cover lodging up to $100 per day, meals up to $100 per day, and alternate transportation up to $100 per day. There are limits to these VW Roadside Assistance benefits, so be sure to ask when you talk to a service representative.

VW 24-hour roadside assistance is a great program designed to keep you feeling good about your VW vehicle. Life can be unpredictable. But no matter what, you can always count on VW Roadside Assistance to be there when you need it. Additionally, any VW service center will be able to point you towards the accessory department, where you can get a genuine VW Roadside Assistance Kit. This handy kit is great for an emergency and includes many valuable safety items when you're stuck on the side of the road.

VW Roadside Assistance FAQs

As helpful as VW Roadside Assistance is, it won't do things like pick you up and bring you in for an oil change. However, many local retailers are currently offering service pick-up and drop-off as a convenience. The same goes for routine maintenance, inspections, and brake service. An ounce of prevention is worth a pound of cure. We can inspect your vehicle while it's in for maintenance to minimize the chances of you experiencing a breakdown.

How long do you get VW Roadside Assistance?

This complimentary service comes with all new vehicles and includes 3yr/36k miles of coverage. For certified pre-owned VW vehicles, you'll essentially add on two more years of this service. Check with your sales representative for details as your original in-service date and new car warranty expiration affect these terms.

What does VW Roadside Assistance include?

This comprehensive service includes benefits like complimentary towing, lock-out service, gas drop-offs, jump-starts, trip interruption benefits, and more. You'll enjoy this coverage on all new and CPO vehicles. If you're interested in a VW roadside assistance renewal, speak with your sales & finance representative for details.

Does VW extended warranty include roadside assistance?

If by extended warranty coverage you mean CPO warranty coverage, then yes. If you purchase a pre-owned vehicle without an existing warranty from the manufacturer, you won't have VW Roadside Assistance. However, our finance team offers third-party warranty products, and many of them include similar features like towing, fuel delivery, and lock-out services (among others).

VW Roadside Assistance: Let the Good Times Roll

It's an (urban) jungle out there! Any time we slide behind the wheel, we're exposed to all types of events that can come our way. From accidents to weather-related breakdowns, so much can happen as we make our way in the world. That's why we're thrilled to offer VW Roadside Assistance with new and CPO vehicles. From VW roadside assistance with flat tires to help when you run out of fuel (don't worry, we've all been there), our team is standing by.

O'Steen Volkswagen of Jacksonville - Frequently Asked Questions(FAQ)