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TYPE:ServiceMODEL:PassatYEAR:2022
Quick service and comfortable waiting room
Average Score (535 reviews):4.8
The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
TYPE:SalesMODEL:TaosYEAR:2025
Overall, the sale went smoothly. Thx to Marc Trice. However, today, I went in for a service. They’d infected my A/C was fine. Did not say anything about my engine thermostat. Also, I told them about my windshield cracking while sitting in traffic. They indicated that a rock hit it and that is the reason for the crack. VW technician’s are not experts in determining if a rock caused my windshield to crack. This has left a bad taste for me. This will be my last VW.
TYPE:ServiceMODEL:AtlasYEAR:2021
Staff was friendly and informative. I especially liked the video from the mechanic explaining each issue he found with my vehicle and the ability to select or decline each service online.
TYPE:ServiceMODEL:AtlasYEAR:2021
My tech Chris was clear and communicative. I knew what needed to be done in a timely manner.
TYPE:ServiceMODEL:JettaYEAR:2019
Chris was informative and vehicle was taken back right at appointment time
TYPE:ServiceMODEL:Jetta GLIYEAR:2025
If I can get under an hour would be great. My seat and outside mirrors were way out of adjustment from when I dropped it off.
TYPE:SalesMODEL:TiguanYEAR:2025
Sales manager Matt Davenport did an excellent job in accommodating our needs and closing the deal. He got us the car of our choice from the other dealer. Sales executive EZ Rozier did a good job in keeping touch with us during the whole process.
TYPE:ServiceMODEL:TaosYEAR:2024
My service writer, Chris, was great. The vehicle belongs to my daughter, who recently moved back to this area. She purchased this vehicle in another city and also purchased a service plan. Chris walked me through it and printed out the timeline for getting the required services.
TYPE:ServiceMODEL:AtlasYEAR:2018
I appreciate how Chris Rybecky communicates and always seems to have my interest as his interest.
TYPE:ServiceMODEL:TaosYEAR:2022