Average Score (527 reviews):4.8

The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.

Rating

527 Ratings

4.8 Average

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  • Padraig M.08-20-2025

    TYPE:ServiceMODEL:AtlasYEAR:2022

  • Ian L.08-19-2025

    TYPE:ServiceMODEL:ID.4YEAR:2023

    My rating is 5 star ⭐️ and my score is 10 out 10 for Christopher going above and beyond to get my 2023 ID4 service in a timely manner I will be very happy to say it is the best service ever thank you for allowing me to also recognize parts cashier and the entire team thank you

  • Laura T.08-18-2025

    TYPE:ServiceMODEL:JettaYEAR:2025

    No issues. Communicated quickly what was needed.

  • Robert W.08-18-2025

    TYPE:ServiceMODEL:Atlas Cross SportYEAR:2025

    Caitlin kept us so well informed about the process, the progress and out the outcome of our service appointment.

  • Charles B.08-18-2025

    TYPE:ServiceMODEL:AtlasYEAR:2024

  • James G.08-17-2025

    TYPE:ServiceMODEL:PassatYEAR:2018

    Chris continues to take good of me and my four Volkswagens!

  • Reuben L.08-15-2025

    TYPE:ServiceMODEL:PassatYEAR:2022

    Quick service and comfortable waiting room

  • Larry D.08-15-2025

    TYPE:SalesMODEL:TaosYEAR:2025

    Overall, the sale went smoothly. Thx to Marc Trice. However, today, I went in for a service. They’d infected my A/C was fine. Did not say anything about my engine thermostat. Also, I told them about my windshield cracking while sitting in traffic. They indicated that a rock hit it and that is the reason for the crack. VW technician’s are not experts in determining if a rock caused my windshield to crack. This has left a bad taste for me. This will be my last VW.

  • Rebecca G.08-12-2025

    TYPE:ServiceMODEL:AtlasYEAR:2021

    Staff was friendly and informative. I especially liked the video from the mechanic explaining each issue he found with my vehicle and the ability to select or decline each service online.

  • David R.08-12-2025

    TYPE:ServiceMODEL:AtlasYEAR:2021

    My tech Chris was clear and communicative. I knew what needed to be done in a timely manner.