11401 Philips Hwy
Jacksonville, FL 32256
The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
TYPE:SalesMODEL:Golf RYEAR:2025
It was a great experience from start to finish. My sales reps were very professional and didn't play games. This is the fourth car I've purchased from O'Steen and they are the gold standard for customer service and care.
TYPE:ServiceMODEL:AtlasYEAR:2021
The service manager, Mike, was an outstanding advocate for me with VW Corporate and Chris as well.
TYPE:ServiceMODEL:AtlasYEAR:2022
TYPE:ServiceMODEL:JettaYEAR:2024
It was too hot in the waiting area. Great besides that.
TYPE:ServiceMODEL:AtlasYEAR:2019
Communication was excellent, and the lobby waiting area was comfortable and welcoming. The complimentary shuttle service was a convenient and much-appreciated
TYPE:ServiceMODEL:TaosYEAR:2023
Chris was great. Friendly, personable, explained everything they would be doing, and easy to talk to! Also,a great sense of humor.
TYPE:ServiceMODEL:ID.4YEAR:2024
5 stars to the dealership, 0 stars to VW of America for faulty technology that led to a delay in completion. I’ve been waiting for replacement door handles since I took delivery of the car!
TYPE:ServiceMODEL:TiguanYEAR:2023
Great Service.
TYPE:SalesMODEL:AtlasYEAR:2025
Working with Quan and Matt made things so smooth and easy. And I didn’t feel pressured.
TYPE:SalesMODEL:JettaYEAR:2025