Average Score (531 reviews):4.8

The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.

Rating

531 Ratings

4.8 Average

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  • Paul M.06-18-2025

    TYPE:ServiceMODEL:JettaYEAR:2024

    Albert was amazing, very professional. Accommodate me last minute

  • Patricia K.06-17-2025

    TYPE:ServiceMODEL:TaosYEAR:2025

  • Sara Z.06-17-2025

    TYPE:ServiceMODEL:TiguanYEAR:2021

  • Christopher W.06-17-2025

    TYPE:ServiceMODEL:TaosYEAR:2025

    My wife had a flat tire on her new Taos. I changed the tire and brought it to Albert at the end of a long day. Al greeted me with a smile and my tire was repaired the very next morning they were open. Albert takes care of his customers.

  • Rob E.06-17-2025

    TYPE:ServiceMODEL:AtlasYEAR:2022

    Honest prices would help. If you can’t figure shop supplies in price you shouldn’t be in business. I won’t use you again for maintenance

  • James H.06-16-2025

    TYPE:ServiceMODEL:TaosYEAR:2022

    no improvement necessary.....kind courteous

  • Shaimaa A.06-10-2025

    TYPE:ServiceMODEL:TiguanYEAR:2022

    The 5 stars just for Anthony. He is amazing in his customer service and communication. He Goes above and beyond to help VW customers. Joe like many staff in VW almost in any dealer I. Jacksonville, was zero customer service no greeting, no smile, he could work on his customer service skills.

  • Richard B.06-10-2025

    TYPE:ServiceMODEL:PassatYEAR:2020

    Chris in service is great. He very knowledgeable and helpful.

  • Kevin C.06-09-2025

    TYPE:ServiceMODEL:Atlas Cross SportYEAR:2023

    Service was great. Took the car in first thing in the morning and a few hours later had it back

  • Christopher H.06-09-2025

    TYPE:ServiceMODEL:Atlas Cross SportYEAR:2024

    Great service