Average Score (531 reviews):4.8

The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.

Rating

531 Ratings

4.8 Average

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  • Marcus E.09-25-2025

    TYPE:ServiceMODEL:Atlas Cross SportYEAR:2022

    Al was great, which is why I will ask for him when I bring my car in

  • Jackie G.09-24-2025

    TYPE:ServiceMODEL:TiguanYEAR:2020

    Great customer service, & time of service was excellent.

  • Christopher M.09-24-2025

    TYPE:ServiceMODEL:JettaYEAR:2025

    Great service!!!

  • Austin P.09-24-2025

    TYPE:ServiceMODEL:Golf GTIYEAR:2019

    I had to get my wheel fixed. Everything was taken care of and the problem has been fixed.

  • Nina H.09-24-2025

    TYPE:ServiceMODEL:JettaYEAR:2021

  • Charles W.09-24-2025

    TYPE:ServiceMODEL:AtlasYEAR:2025

  • Sean M.09-17-2025

    TYPE:ServiceMODEL:AtlasYEAR:2025

    Courteous service personnel. Timely service to vehicle.

  • Elizabeth R.09-17-2025

    TYPE:ServiceMODEL:JettaYEAR:2020

    Good customer service.

  • Kristi B.09-16-2025

    TYPE:ServiceMODEL:Atlas Cross SportYEAR:2025

    Caitlyn was terrific to work with. My vehicle was done in a reasonable amount of time and they even did a recall part.

  • Salvatore M.09-15-2025

    TYPE:ServiceMODEL:JettaYEAR:2018

    Very happy with the whole experience. I've come for service before and it's always been at that level. I called to make an appoint and Chris said it was slow and gave an appointment an hour later.