Average Score (531 reviews):4.8

The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.

Rating

531 Ratings

4.8 Average

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  • Rochelle B.11-09-2024

    TYPE:ServiceMODEL:TaosYEAR:2022

    Couldn’t ask for better service! Chris was helpful, informative and the actual servicing of the “Princess” was perfection! I truly appreciate your dealership and service department! Thank you!

  • Naveen B.11-09-2024

    TYPE:SalesMODEL:TiguanYEAR:2024

    Purchase experience was good but having issues with my new car.

  • John M.11-07-2024

    TYPE:ServiceMODEL:TiguanYEAR:2024

  • Brenda W.11-07-2024

    TYPE:SalesMODEL:TaosYEAR:2024

    Friendly and knowledgeable, customer sales and financial service team!

  • William W.11-07-2024

    TYPE:SalesMODEL:TiguanYEAR:2024

    Everything was wonderful, was well taken care of by Marc and everyone I dealt with.

  • Vildana J.11-04-2024

    TYPE:ServiceMODEL:PassatYEAR:2019

    The customer service is the best.Chris is very professional and does his job great. Thanks

  • John L.11-04-2024

    TYPE:ServiceMODEL:TiguanYEAR:2022

  • Lineal M.11-01-2024

    TYPE:ServiceMODEL:TiguanYEAR:2018

    The service department greeted me as soon as I entered into the door. The scheduled maintenance and price was fully explained to me. I was kept informed every step of the way. Service didn’t take long.

  • Nizam A.11-01-2024

    TYPE:ServiceMODEL:AtlasYEAR:2019

    Chris in service is a great man.

  • Deion H.11-01-2024

    TYPE:SalesMODEL:Golf GTIYEAR:2024

    Andrew was great, I called in interested in a used gti and he worked out numbers for me but the car was sold that same day to someone else, but Andrew found me an even better deal. He found me a brand new 2024 in the color I wanted and the interior that I wanted. After he found this car he ran some numbers with me over the phone and they were close to where I wanted to be. When I went it to see the car he did a great job of showing me the car, allowing me to test drive the GTI and showed me all the cool things that the car came with. Additionally since he owned one himself it helped that he knew all the car had to offer. Later he explained the warranty, 3 year maintenance package, and the roadside assistance that pretty much made this deal even better. When I tried getting my trade in value up for the car I traded in the sales manager Chris was great, he gave me an outstanding price for my trade and a great price on the new GTI. I’m glad that they both were able to help me out with my new car purchase and made it very easy. Also another thing that made this car purchase better was that even after the deal Andrew was still very helpful and would respond quickly to any questions I had, which is something I know most salesman wouldn’t do after they got the deal. I forgot my earring in my trade and Andrew responded quickly even though I sent my text really late at night and he told me he would make sure no one touched the car until I was able to get the earring, then after he was able to answer a few more questions I had about the GTI, again in a timely matter. Overall I had an outstanding experience with both Andrew and Chris and I want to thank them for making this experience great for me.